If you are unhappy with your purchase, please contact me first and let me know what the problem is. I will do my best to resolve it to your satisfaction. CUSTOM/PERSONALIZED ORDERS WITH PERSONALIZED LABELS CANNOT BE RETURNED. 
I must be contacted within 48 hours of receipt of merchandise to arrange for a return or exchange. Refunds (minus shipping) will be made via PayPal once I have received the item in unused condition and in its original packaging. To return, you must add delivery confirmation to ship if in the U.S. You must return it within 14 days of purchase for a refund, minus shipping charges. Please notify me before returning any items, all returns must be authorized.